Carnival Cruise Line faced an unexpected challenge when vacationers aboard the Vista cruise ship were informed that they wouldn’t be traveling to their intended destination in the Caribbean due to a technical issue affecting the ship’s cruising speed. The passengers had initially planned to sail to Aruba, Curacao, and Turks and Cacaos. However, Carnival crew members discovered a problem with the engine, leading to a change of plans that included visiting the Bahamas instead.
Upon learning about the adjustment, some guests were displeased and began demanding refunds, even as staff tried to explain the situation. One passenger claimed they had spent $6,000 for their trip on the Vista, which typically costs around $779 per person for an 8-day voyage.
In response to the inconvenience caused by the last-minute change, Carnival offered passengers two options: an onboard credit and a future cruise credit or a full refund for those who preferred not to sail. Despite these measures, guests remained frustrated, alleging that they were informed of the issue only after boarding and going through security procedures.
The Vista has since continued with several other trips, but its departure from Port Canaveral on September 7 was canceled as reported by Inside Edition. In a separate incident earlier this year, a Brooklyn family missed their Carnival cruise due to a delayed flight out of John F. Kennedy Airport, resulting in a lost opportunity to celebrate Tisha LaSaine’s 50th birthday and her son’s college milestone.
