A former Spirit Airlines employee has spoken about the heated incident that took place in Hollywood Burbank Airport back in July, revealing the factors that led to her losing control and being fired from her job. Jane Barrow, who was caught on camera yelling at passengers, now deeply regrets her actions but admits she understands why the airline fired her.
The incident occurred due to technical issues plaguing the airline, making it impossible for Spirit employees to check in passengers or take any baggage, while also dealing with an oversold flight. With around 300 delayed passengers stuck in the terminal, tensions were high and escalated when Barrow attempted to address the anxious fliers who had gathered around the gate desk demanding answers.
Despite her regret, Barrow acknowledges that her actions were “over-the-top” and warranted the termination from Spirit Airlines. She has since found new employment with a crowd management company, but believes it was unjustified for her supervisor Razia Singh to lose her job as well.
Singh was never seen shouting at customers during the exchange in July; instead, she appeared agitated and tried to project her voice when addressing the gathered crowd. Barrow emphasizes that while she understands the decision made by Spirit Airlines regarding her own firing, she feels it is unfair for Singh to have lost her job as well.
The former airline employees both believe they were trying their best under difficult circumstances, but acknowledge that they could have handled the situation differently. Now, with new employment opportunities on the horizon and a deeper understanding of how their actions impacted others, Barrow and Singh hope to move past this incident and make a positive change in their respective industries.
